Refund policy

Return and Refund Policy

At Christin TM, we want you to be satisfied with your purchase. This policy explains how returns, cancellations and refunds are handled. Your statutory consumer rights are not affected by this policy.

1. Returns

You may request a return within 30 days of receiving your order.

For a change-of-mind return, items must be unused, unworn where applicable, in their original condition and packaging, with tags attached where applicable. You must also provide your order number or proof of purchase.

To request a return, email us at koredekehinde6@gmail.com before sending any item back. Please wait for our approval and return instructions before posting your item. We will provide the appropriate return address after reviewing your request.

For change-of-mind returns, customers are responsible for return postage unless we agree otherwise or the law requires us to cover it.

2. Order Cancellations

UK customers generally have the right to cancel most online purchases within 14 days of receiving their goods without giving a reason. After notifying us of the cancellation, you generally have a further 14 days to return the goods.

Some legal exceptions apply. Nothing in this policy limits your statutory consumer rights.

3. Damaged, Faulty or Incorrect Items

Please check your order when it arrives. If an item is faulty, damaged or incorrect, contact us at koredekehinde6@gmail.com.

Please include your order number, a description of the issue and photographs where helpful. We will review your request and arrange an appropriate remedy in accordance with applicable consumer law.

You will not be charged return postage for items that are faulty or were sent incorrectly.

4. Sale Items and Non-Returnable Items

Sale items are subject to the same statutory consumer protections as other items. A discounted price does not remove your legal rights if an item is faulty, misdescribed or otherwise fails to meet legal requirements.

Certain items may be excluded from change-of-mind returns where permitted by law, including some personalised goods and sealed goods that cannot be returned for health-protection or hygiene reasons once unsealed.

If you are unsure whether an item qualifies for a return, please contact us before sending it back.

5. Exchanges

If you would like a different item, please contact us about returning your original purchase. Once your return is approved, you may place a new order. Direct exchanges are not guaranteed.